Lousy Service in Rome

Having lived in Italy for many years, I have heard horror stories from many a tourist about being treated badly by people in the service industry in Italy. It is sad to see tourists come away from this wonderful country with memories of rude waiters, standoffish cashiers, and less-than friendly business owners. While I hate to make excuses for the above, as I do believe that friendly customer service is an essential to any successful enterprise, I also must point out that Italians for the most part simply have not embraced this philosophy.

Firstly, Italian waiters and bartenders do not depend on gratuities. Some may leave a euro or two as a tip for good service, but the Italians do not expect it and refuse to “earn it”. They make the same salary, whether they dote on each guest or hurriedly slam down the dishes in front of you. This is especially true in the areas along the usual Rome day tour route. Trattorie and other eateries near the Vatican are used to tourists who come through looking for a quick meal and are not likely to ever come back. While the occasional eager businessman will strive to leave a lasting impression in the mind of the tourist, for the most part vendors will serve up mediocre food, overcharge, and make no effort to wine and dine. Travel a bit beyond the tourist centre, and the dining experience becomes quite different. Still one will not fine the quality of service most Americans are used to, but a significant improvement can be noted.

Also to consider is the fact that in Italy, there is no such thing as an “employee of the month”. People are just expected to do their jobs, without looking for recognition or a pat on the back. Knowing that they are unlikely to ever be praised for going above and beyond the call of duty, they will do the bare minimum that is required of them.

It is always nice to come to a restaurant that is family owned and see the grandparents sitting behind the scenes supervising the goings on, the adult children managing things, and the younger generation serving, etc. Places like this provide a reminder of the “old Italy” and the kinds of stories that made us all want to come here in the first place.

If your time is limited and your precious hours are consumed on a Rome day tour, my advice is to venture away from the main attractions for your meals. Below are a few suggestions of places that are fairly central and yet offer authentic fare and service with a smile.

Colosseum area:

Le Naumachie Via Celimontana, 7 Phone 06 7002 764

Testaccio area:

Checchino dal 1887 – Via del Monte Testaccio 30 Phone: 065746318

Via del Corso area:

Gusto – Piazza Augusto Imperatore 7/13  Phone: 063226273

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When In Rome tours is a small company dedicated to providing innovative and thought-provoking Vatican Tours and Rome Tours for all audiences. Native-level English speaking guides of Rome and Italy help the tourist to discern between documented history and legend,  bringing the Eternal City to life like no other tour provider.

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